This Privacy Policy explains how we collect, use, store, and protect your personal information when you enrol in a course, visit our website, or engage with our services.
1. Who We Are
We provide training, education, and professional development services, including online courses, workshops, supervision, and related resources.
2. Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number (if provided)
- Billing and payment details
- Course enrolment history
- Quiz, assessment, or completion data
- Communications you send to us
- Website usage data (such as cookies or analytics)
3. How We Collect Information
We collect information when you:
- Register for a course or event
- Purchase a product or service
- Subscribe to updates or newsletters
- Contact us through our website or email
- Use our learning platform or website
4. How We Use Your Information
We may use your information to:
- Process enrolments and payments
- Provide access to courses and learning materials
- Issue certificates or records of completion
- Communicate about your enrolment or support requests
- Improve our courses, website, and services
- Send updates about future training or events (you may unsubscribe at any time)
- Meet legal, taxation, or regulatory obligations
5. Payment Security
Payments may be processed through secure third-party providers. We do not store full credit card details on our systems unless explicitly handled through a compliant payment gateway.
6. Sharing Information
We do not sell your personal information. We may share information with trusted service providers who help us deliver services, such as:
- Payment processors
- Website hosting providers
- Learning management systems
- Email communication platforms
- Professional advisers where legally required
7. Data Storage and Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. However, no online platform can guarantee absolute security.
8. Access and Correction
You may request access to personal information we hold about you and request corrections if inaccurate or outdated.
9. Cookies and Analytics
Our website may use cookies and analytics tools to understand website traffic and improve user experience. You can usually manage cookies through your browser settings.
10. Marketing Communications
If you subscribe to updates, we may send occasional emails about courses, workshops, or resources. You can unsubscribe at any time using the link in the email.
11. Third-Party Links
Our website or courses may contain links to external websites. We are not responsible for the privacy practices of third-party sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version published on our website will apply.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us via our website contact page.